Privacy Policy

Your privacy is extremely important to us.

This Privacy Policy explains how Thrill Flight, a trading name of Berkeley Hawthorne Ltd (“Thrill Flight”, “we”, “us”, or “our”), collects, uses, and protects your information when you visit our website at www.thrillflight.co.uk. By accessing or using our website, you agree to the practices described in this Privacy Policy, together with any relevant Terms and Conditions displayed on the site.

This policy applies solely to information collected through our website and associated services and does not extend to information gathered offline or through other channels.

Website Visitors

Like most website operators, Thrill Flight collects non-personally-identifying information that web browsers and servers typically make available, such as browser type, device type, referring website, language preference, and the date and time of each visitor request. We use this information to understand how visitors use our website and to improve the performance, functionality, and user experience of our services.

We may from time to time release aggregated, non-personally-identifying information, such as usage statistics or trends. This data does not identify individuals.

Additionally, Thrill Flight may collect potentially personally-identifying information, such as IP addresses of logged-in users or visitors submitting forms. We disclose such information only under the same circumstances that we disclose personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain interactions with Thrill Flight require the collection of personally-identifying information. The amount and type of information depends on the nature of the interaction.

For example, when you enter competitions, make purchases, or submit customer support enquiries, we may ask you to provide contact details such as your name, email address, billing address, delivery address, or other information necessary to fulfil your request. Any payment information is processed securely through third-party payment providers (such as PayPal, Apple Pay, and Shopify Payments); we do not store or have access to your full payment card details.

We collect only the information necessary to complete the relevant interaction. You may decline to provide certain information, but doing so may restrict your ability to use parts of our website or participate in competitions.

E-Commerce and Payment Processing

When you purchase a product or enter a competition, additional financial and personal information may be required to process your order. Payments on our website are handled exclusively by trusted third-party providers, including Shopify Payments, Apple Pay, and PayPal. These companies may process, store, and secure your information according to their own privacy policies.

Thrill Flight does not store credit or debit card numbers and does not have access to your full payment information at any point.

Security

We take the protection of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. However, no method of transmission over the internet or method of electronic storage is completely secure. While we use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Advertisements

Our website may display advertisements delivered through third-party advertising partners. These partners may use cookies or similar technologies to recognise your device and gather information about your browsing behaviour over time. This information helps them deliver personalised advertisements that they believe will be most relevant to you.

This Privacy Policy applies only to cookies used directly by Thrill Flight and does not cover the practices of third-party advertisers.

Links to External Sites

Our website may include links to external websites not operated by us. If you click on a third-party link, you will be directed to that website. We strongly encourage you to review the Privacy Policy of any external site you visit.

Thrill Flight has no control over and assumes no responsibility for the content, privacy practices, or policies of third-party websites.

Use of Cookies and Analytics

To enhance the online experience, Thrill Flight uses cookies and similar technologies to remember preferences, enable competition entry and checkout functionality, support account logins, and personalise content.

We also use Google Analytics to better understand how visitors interact with our site. Google Analytics may collect data such as IP address, device information, and browsing behaviour. This helps us improve the performance and usability of our services.

If you prefer not to have cookies stored on your device, you can adjust your browser settings to refuse cookies. However, some features of our website may not function properly without them.

By continuing to use our site without adjusting your cookie settings, you consent to Thrill Flight’s use of cookies.

Protection of Personally-Identifying Information

Thrill Flight discloses personally-identifying and potentially personally-identifying information only to employees, contractors, and trusted service providers who:

  • need access to the information to process it on our behalf or provide services available on the website;

  • and have agreed not to disclose it to others.

Some of these third parties may be located outside the UK. By using our website, you consent to the transfer of such information where necessary, in accordance with UK GDPR and data protection regulations.

Thrill Flight does not rent or sell personally-identifying information to anyone.

We may disclose such information only:

  • to comply with a lawful request such as a court order or subpoena;

  • when we believe disclosure is reasonably necessary to protect the rights or property of Thrill Flight, third parties, or the public;

  • or in connection with a significant business transaction, such as a merger or acquisition.

If you provide your email address, we may occasionally send important service updates, competition announcements, or relevant information. You may opt out of non-essential communications at any time.

Aggregated Statistics

Thrill Flight may compile and publish aggregated statistics about visitor behaviour. These statistics do not contain personally-identifying information.

Privacy Policy Changes

We may update this Privacy Policy from time to time at our sole discretion. Changes will be posted on this page, and the “Last updated” date will be amended accordingly. Continued use of the website following any changes constitutes acceptance of the updated policy.

If you have any questions regarding this Privacy Policy or how we handle your data, you may contact us via our contact us page.